January 12, 2016

The Customer Experience

It is all too common that retail staff spend most of their time stocking and re-stocking, managing fitting-rooms and doing other timely administrative tasks, rather than actually selling. Hopefully, this won’t be the case for long. Global retailers are increasingly looking to technology to enable retail staff to spend more time engaging with customers and less time on administration tasks.

In the following white paper, The Customer Experience, Bill Rooney of 6one5 Retail and Lisa Hutcheson of LHR Retail explain the top 5 technologies that allow staff to spend more time with customers. These technologies include:

  1. Store stock scanning wands and microchips
  2. Retail training apps
  3. Smartphone payment processing
  4. Conversion counters
  5. Mutuality counters

Read The Customer Experience, to find out more about technologies that can enhance staff-customer engagement and reduce time wasted on tedious activities. Contact LHR Retail for online training course opportunities.

[pdf-embedder url=”https://lisahutcheson.ca/wp-content/uploads/The-Customer-Experience1.pdf”]

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